Privacy Policy for Pet Emergency Academy LLC & Animal Care and Wellness Institute

Effective Date: 3/1/26

Pet Emergency Academy LLC (“Company,” “we,” “us,” or “our”) is a Nevada limited liability company and the legal entity responsible for all business operations, transactions, certifications, and contractual relationships. Animal Care and Wellness Institute (“ACWI”) is an educational brand and online learning management platform owned and operated by Pet Emergency Academy LLC. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit or use the Animal Care and Wellness Institute website and related services (collectively, the “Service”).

By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all websites, virtual training platforms, course registration systems, certification portals, email communications, and digital services operated under Animal Care and Wellness Institute and administered by Pet Emergency Academy LLC.

All payments, enrollments, certifications, and business transactions are processed by Pet Emergency Academy LLC. Animal Care and Wellness Institute functions solely as the online educational delivery platform.

2. Information We Collect

We collect several types of information to provide and improve our educational services.

Personal Information

While using our Service, you may provide personally identifiable information, including but not limited to:

• First and last name
• Email address
• Phone number
• Billing and mailing address
• City, state, province, ZIP/postal code
• Payment information (processed securely through third-party payment processors)
• Account login credentials
• Professional credentials (if applicable for continuing education)

We collect only the information necessary to provide course access, certification issuance, customer support, and regulatory compliance.

Usage Data

We may automatically collect certain information when you access the Service, including:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of visit
• Time spent on pages
• Referring website addresses

This information helps us improve site performance and user experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain login sessions
• Improve website functionality
• Analyze user engagement
• Enhance security
• Deliver relevant marketing communications (where permitted)

You may adjust cookie settings through your browser preferences.

3. How We Use Your Information

We use collected information to:

• Provide course access and deliver virtual training
• Process payments and issue certifications
• Maintain user accounts
• Communicate regarding purchases, renewals, and updates
• Provide customer support
• Comply with legal and regulatory requirements
• Improve our educational programs and website functionality
• Protect against fraud, unauthorized access, and misuse

We do not sell personal information to third parties.

4. Payment Processing

All payments are securely processed through third-party payment providers. Pet Emergency Academy LLC does not store full credit card numbers on its servers. Payment processors maintain their own privacy and security policies.

5. Children’s Privacy (COPPA Compliance)

We are committed to protecting the privacy of children. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take steps to delete such information promptly.

Parents or legal guardians may contact us to review, modify, or request deletion of a child’s information.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide course access and certification verification
• Maintain regulatory and accreditation records
• Comply with tax, accounting, and legal obligations

Certification records may be retained for extended periods to allow participants to verify credentials in the future.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Third-Party Services

Our Service may contain links to third-party websites, accreditation organizations, payment processors, or external learning tools. We are not responsible for the privacy practices of third-party websites. Users are encouraged to review their privacy policies independently.

9. International Users

If you access the Service from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access personal data
• The right to correct inaccurate information
• The right to request deletion (subject to legal retention requirements)
• The right to withdraw consent for marketing communications

Requests may be submitted through our official contact channels.

11. Business Structure Clarification

Pet Emergency Academy LLC is the sole legal entity responsible for business operations, contracts, certifications, and financial transactions. Animal Care and Wellness Institute is an educational brand and digital platform used for content delivery. It does not function as a separate legal entity and does not independently process payments or enter into contractual agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions regarding this Privacy Policy or requests concerning personal data, please contact:

Pet Emergency Academy LLC
Operating Animal Care and Wellness Institute